Refund policy

We want you to love your purchase from Sage & Root. If something isn’t right, here’s how we handle returns and refunds.

 

Returns

 

 

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges on opened or used items.


If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can make it right.


To be eligible for a replacement or refund:


  • The item must be unused and in its original packaging
  • Proof of purchase is required
  • Photos of the issue may be requested




Non-Returnable Items



The following items are non-returnable:


  • Opened or used hair oils or treatments
  • Sale or discounted items
  • Gift cards




Refunds



Once your request is reviewed and approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.


Shipping costs are non-refundable, unless the return is due to our error.



Replacements



If your order arrived damaged or incorrect, we’re happy to send a replacement at no additional cost once the issue is verified.



Lost or Stolen Packages



Sage & Root is not responsible for packages marked as delivered by the carrier. If you believe your package is lost, please contact the shipping carrier directly. We recommend double-checking your shipping address at checkout.



Contact Us



If you have any questions about your order or this policy, please contact us at:

Email: Sageandroothair@gmail.com